Got Questions?
Frequently Asked Questions
Can't find what you're looking for? Open a ticket in our Discord and we'll help you out.
Can you help me install content?
No. We do not provide installation support. You may ask other community members in general chats.
Can we get this cheaper?
We aim to provide reliable services at fair prices. Discounts are offered periodically and announced when available.
Can I join your staff team?
Staff recruitment is announced when positions are available along with an application form.
Are custom orders open?
Custom orders are usually open. Please refer to the custom order status above or open a ticket to confirm availability.
Do you offer refunds?
Due to the nature of digital products, all sales are final. Refunds will only be considered in cases where the product is proven to be faulty.
How long do custom orders take?
Timeframes vary depending on the complexity of the request and current workload. An estimated timeframe will be provided when your order is accepted.
Will my product be exclusive?
Unless explicitly agreed beforehand, products are not exclusive and may be resold or reused.
Can you edit a product I already bought?
Minor edits may be possible depending on the request. Please open a ticket with full details and we will advise.
Do you offer updates on purchased products?
Updates may be provided for certain products, however this is not guaranteed unless stated on the listing.
What happens if FiveM or Rockstar changes something?
We adapt where possible, however we cannot guarantee compatibility with future updates or policy changes.
Can I resell or share your products?
No. Redistribution, resale, or leaking of any Moddex content is strictly prohibited.
What payment methods do you accept?
Payment methods are listed at checkout and may include card and other supported providers.
Do you work with server owners long term?
Yes. We often build ongoing relationships with communities for continued development and support where agreed.
How do I contact support?
Please open a ticket in the appropriate channel with as much detail as possible.
Still have questions?
Open a ticket in our Discord and a member of the team will get back to you.