Refund policy

This No Refund Policy outlines the terms and conditions concerning the refund process for services provided by Moddex Development ("we," "us," or "our"). By engaging with our products or services, you agree to adhere to this policy.

1. Digital Products and Services

All Sales Final: Due to the intangible and digital nature of our products and services, all sales are final. We do not offer refunds unless explicitly stated otherwise in a separate agreement.

2. Custom Orders

Payment for Services: Custom orders involve payment for time, resources, and creative efforts. Once the customization process has begun, no refunds will be provided.

3. Service Termination

Right to Terminate: We reserve the right to terminate services if a user violates our terms of service or engages in any prohibited activities.

4. Billing Disputes

Communication: In the event of a billing dispute or any concerns regarding charges, users are required to contact our support team promptly for resolution.

5. Change of Mind

No Refunds for Change of Mind: We do not issue refunds for purchases made in error or due to a change of mind. Users are encouraged to review and confirm their orders before completing the transaction.

6. Exceptions

Discretionary Refunds: Refunds may be considered on a case-by-case basis at our sole discretion. Users with valid and compelling reasons for refund requests may contact our support team for further assistance.

7. Unauthorized Transactions

Report Unauthorized Transactions: In the event of unauthorized transactions, users are required to report the incident to us promptly. We will investigate the matter and take appropriate action.

8. Contact Information

Customer Support: For any refund-related queries or concerns, users should contact our customer support team on discord. This No Refund Policy is subject to change without prior notice. Users are encouraged to review this policy periodically for updates.

By engaging with our products or services, you acknowledge that you have read, understood, and agreed to the terms outlined in this No Refund Policy.

Updated: May 11th, 2024

Harvey Johnson
Managing Director